Purpose built structures support user and business needs

How do we consolidate all the research into a cohesive whole?

Once I finish all the research, I methodically go through the findings to identify findings, whether positive or negative. We’ll want to keep doing those positive things. How do we address the things that aren’t working? We collaborate to create opportunities to solve these problems, then report out on these opportunities.

I create a strategy statement for what you want to accomplish in your information management solutions. We’ll work together to identify tasks to achieve these solutions and place them on a roadmap.

With all the user research in hand, I create a detailed persona and user journeys for your information landscape.

I take the tasks, the challenges, and topics that people want to know about and consolidate them into one area. We then review it as a team and with the larger organization to get feedback.

These personas and user journeys set the foundation for the site map, metadata, and taxonomy.

This is where the rubber hits the road. Based on all the research we’ve done, I create a new information structure, metadata model, and the supporting taxonomies.

If we are trying to redesign a large website, I would create a site map, content models with the metadata needed, and the taxonomy.

If we’re working in a different kind of information repository or content repository, I would create a conceptual data model that illustrates how all the “things” are related and what we want to know about those things.

I test our work with users and stakeholders, revise, and ensure you know how these information structures work so you can revise them in the future.