Select projects from the last ten years
University of British Columbia - Extended Learning
Project profile
In two stages, I worked with UBC Extended Learning to improve their website structure and test the redesigned website.
Skills
Facilitation, stakeholder engagement, user interviews, content strategy, information architecture, content types, user testing
Project type
Public website
extendedlearning.ubc.ca
Project outcomes
Reviewed existing personas and conducted further interviews to refine these personas.
Facilitated workshops with the stakeholders to elucidate any persona or departmental needs.
Reviewed the website structure and content, then consolidating all findings.
Created a content strategy and recommendations, then created a new information architecture and content types.
Supported the UX designers in understanding and creating page flows and wireframes.
After the site re-launch, conducted qualitative user testing
Recommended changes to the structure and page layout.
Government of BC - Developer experience
Project profile
The Government of BC wanted to update its DevHub website. Part of this work is listed in the Platform as a Service project write-up. The other aspect of this service was to figure out how developers needed to access technical content and code approved by the government.
Skills
Stakeholder engagement, employee engagement, workshop facilitation, roadmap
Project type
Public website
developer.gov.bc.ca
Project outcomes
Conducted stakeholder interviews to determine what they expected of the Developer Experience team and to understand the challenges this team might encounter.
Working with the nascent Developer Experience team, hosted workshops to analyze findings and create possible opportunities that would address the findings.
In further workshops with the team, facilitated discussions around the barriers they might encounter and how to overcome these barriers.
Asked the team to prioritize the different opportunities for both impact and effort.
Left the team with a clear roadmap for the work it could do to improve the developer experience within the government.
Government of BC - Software as a service
Project profile
The nascent Software as a service team needed to develop a database for tracking which teams within the government were using SaaS products. They also needed to communicate the procurement requirements to public service staff.
Skills
Stakeholder interviews, process workshop facilitation, domain modeling
Project type
Public website
digital.gov.bc.ca/cloud/services/saas/
Project outcomes
Conducted extensive one-on-one interviews with different subject matter experts with knowledge in government procurement.
Analyzed findings and turn them into a business process.
Held several workshops to correct and refine the process diagram.
Brainstormed where the process could be improved and identified the type of improvement (such as a content change, a policy change, etc.).
Created a domain model and metadata model to detail the field definitions.
Supported a junior IA/content writer to create the SaaS website content and understand the procurement process.
Government of BC - Private Cloud PaaS
Project profile
The Private Cloud PaaS team needed to make their service easier to understand and use. Taking a user-centred approach, we needed to create a strategy for consolidating websites and simplifying online resources.
Skills
Stakeholder engagement, content strategy, information architecture, personas
Project type
Public website
https://digital.gov.bc.ca/cloud/services/private/
https://developer.gov.bc.ca/docs/default/component/platform-developer-docs
Project outcomes
Updated an existing persona, created the outline for another persona, and worked with stakeholders to flesh out this second persona.
Created a content strategy that considered the different users, content, and the various stages at which users would access the content.
Created an information architecture and metadata for a website, technical documentation, and Stack Overflow.
Supported a writer as she created content for the private cloud websites and supported developers as they created content for the DevHub website.
Onboarded a technical writer, to ensure content met the content strategy goals.
Intel Corporation
Project profile
Intel needed to improve the quality of metadata in the AEM CMS and DAM platforms. Through a research and strategy process, we created a content tagging strategy, the information model to support that strategy, and guided content owners through content retagging.
Skills
Stakeholder engagement, technical interviews, metadata strategy, taxonomy strategy, content types, taxonomy development, roadmap development, conflict resolution
Project type
Digital asset management
Content management
Project outcomes
Conducted extensive content owner and other stakeholder interviews and research over three years.
Consolidated and analyzed findings and created multiple metadata, taxonomy, and content type strategies.
Repeatedly facilitated conversations around the strategies to help stakeholders understand their use and impact.
Presented with Melinda Geist at Taxonomy Bootcamp.
Island Health
Project profile
Island Health needed to redesign its websites to make it more patient- and user-centred, to improve the backend CMS, and to create more structure for its content.
Skills
Domain modeling, content audit, user research, information architecture strategy, information architecture, content types, content migration, and metadata and taxonomy development
Project type
Public website
Islandhealth.ca
Project outcomes
Interviewed patients, striving for a delicate balance between gathering user needs for a website and being sensitive toward the patients’ experience with the healthcare system.
Strategized on how the new site’s information architecture and taxonomy would support business and user needs.
Created a new site map and taxonomy with content migration and content mapping information.
Trained staff on the structure and use of metadata and taxonomy.
